Support Services
DeltaXML support services help enterprise organisations maximise the benefits of their structured content and data compare and merge software by ensuring technical assistance, troubleshooting and ongoing maintenance.
DeltaXML has been supporting our large global blue-chip customers for many years with our specialist experience and know-how, helping them understand and get the most out of their content and data.
We offer support through a variety of channels, including email and our support portal, for customers and those evaluating our software.
We offer remote assistance through Teams or your approved engagement/screen sharing software.
Our support team are experts in our solutions and work closely with our product development team to assist with more complex queries.
DeltaXML provides access to a comprehensive knowledge base and resource library, offering a wealth of documentation, FAQs, tutorials, and best practices. Our self-service resource helps users quickly find answers and make the most of the software.
Our team is available via a professional services engagement for more complex content and data challenges, including addressing implementation, optimisation, and compliance with industry-specific requirements.
For customers with a current Support and Maintenance contract, we will provide support for the latest version of the software and any previous version (including a minor release) that was released in the past two years. Our team work best when you can securely and confidentially share data, configuration files and log information, or arrange time to share a screen so we can view the implementation. We offer the following type of support:
We are available to support you from Monday through Friday 8am to 6pm GMT. Our service level agreement for initial response time is 4 hours and you can reach us via:
Submit support tickets easily through your go-to platform for tracking and managing ongoing issues.
If you’re unable to access the support portal, you can reach our team directly via email. (UK working hours).
MyDelta offers access to your licences and software downloads in one convenient location.
Explore a wide range of documentation and how-to guides to help you get the most out of our solutions.
At DeltaXML we understand that your content and data is a key asset and if you are using our compare and merge software in mission critical workflows you will need a comfort factor that we are there to support your teams. We can customise our support services based on your specific needs and plans for growth.
Discover how DeltaXML can transform your comparison and merging processes with a personalised discovery call. Whether you have questions or need tailored advice, we’re here to help you find the right solutions for your specific needs.
Book a discovery call today, or share your project details and get expert guidance.
WHERE CHANGE MATTERS
From ISO Quality Services Ltd.