Full email, telephone and service desk support is available to all DeltaXML customers. This is one-to-one support directly with DeltaXML developers, and the appropriate contact or access information will be provided to these customers. We have defined support hours (but please note that we are in the UK) and will strive to respond to/resolve issues in a timely manner.
Available for evaluators and customers, the Jira Service Desk allows users to submit any tickets, view their progress and change the state of their support issues.
Tag your questions with deltaxml and the language you are writing in (e.g. Java) to label support questions on Stack Overflow and a member of the DeltaXML team will be in touch.
To make DeltaXML even better we need your feedback. Open to all evaluators and customers, let us know about wanted features, bugs or anything that doesn’t look quite right.
From day one of trialling our products a member of the DeltaXML team will be there to guide you through the process, communicating regularly via email.
| Question | Jira Service Desk Portals | Stack Overflow | Community Feedback | Email support |
|---|---|---|---|---|
| How do I…? | ||||
| Why do I get this error? | ||||
| I’m sure this is a bug… | ||||
| I have an idea for this great new feature… | ||||
| Why do you…? | ||||
| When will you…? |
We’ve selected our most popular documentation articles to help get you up and running as quickly as possible. You’ll be directed to our documentation site after clicking any of the links below.
We strive to provide good support documentation because we know how important this is to users of DeltaXML but if there’s something you can’t quite find please click the button below and we’ll get you the information you need.
WHERE CHANGE MATTERS
From ISO Quality Services Ltd.
